FAQs

When will I receive my order?

Orders are processed within 1–3 business days. After dispatch, delivery typically takes 4–6 business days. As soon as your order ships, you'll receive a confirmation email with a tracking number so you can follow your parcel at any time.

How much is shipping?

Shipping is free on every order, with no minimum purchase required.

Where do you ship?

We ship to a growing list of countries. Enter your address at checkout to confirm availability for your location.

Can I track my order?

Yes. Once your order is dispatched, you'll receive an email with a tracking link.

Can I change or cancel my order?

If your order hasn't been dispatched yet, contact us as soon as possible at info@powzor.com and we'll do our best to help.

What is your return policy?

You can return your order within 30 days of delivery. See our Refund Policy for full details.

When will I get my refund?

Approved refunds are processed within 5 business days to your original payment method.

Which payment methods do you accept?

We accept major credit and debit cards, processed securely through Shopify Payments with SSL encryption.

Are these telescopes suitable for beginners?

Yes. We choose products that are straightforward to set up, so beginners and families can start observing on their first night.

How do I contact support?

Email us at info@powzor.com. Our customer service is available Monday to Friday, 9:00 AM – 5:00 PM (CET), and we respond within 24 hours.