Refund Policy

Effective Date: 8 July 2026  |  Last Updated: 8 July 2026

At Powzor, we want every customer to feel confident when shopping with us. If your purchase isn't quite right, we're here to help. This Refund & Returns Policy explains how to return an item, receive a refund, or request an exchange in line with applicable consumer protection laws.

1. Your Right to Return (30-Day Guarantee)

You may return your order within 30 days from the date of delivery. To be eligible, please ensure that:

• The item is unused and in its original condition
• All original packaging, accessories and parts are included
• Proof of purchase (order ID or receipt) is available

Items that show signs of use or damage caused after delivery may not be eligible unless faulty.

2. How to Start a Return

To request a return, email us at info@powzor.com with your order number. We'll reply with return instructions.

3. Return Shipping

Customers are responsible for return shipping costs, unless the item is faulty or incorrect, in which case we cover it.

4. Refunds

Once your return is received and approved, refunds are processed within 5 business days to your original payment method.

5. Exchanges

If you'd like to exchange an item, contact us at info@powzor.com and we'll arrange it where possible.

6. Faulty or Incorrect Items

If your item arrives faulty or you received the wrong product, contact us within the return window and we'll make it right at no cost to you.